24x7x365 monitoring
Automated monitoring finds the problem. A database administrator fixes it. Our packages combine both: telemetry from every instance, alert rules tuned to your estate, and senior SQL Server DBAs on call, so that a failed backup or a blocking chain at 03:00 is handled before the business notices.
Silver costs € 199, Gold € 399 and Platinum € 899 per monitored server per month, excl. VAT. Compare the packages. If you fall under NIS2, Gold and Platinum also support your risk-management measures.
Three packages
All three run the same monitoring platform around the clock. They differ in who responds, how fast, and how much proactive work is included.
For organisations that need a safety net on a small SQL Server estate and have an in-house IT team for daytime follow-up.
€ 199per server / monthexcl. VAT, invoiced in euros≈ $231 per server / month, indicative
For production environments where a blocked ERP or a failed log backup at 03:00 has to be handled by a DBA, not by a ticket queue.
€ 399per server / monthexcl. VAT, invoiced in euros≈ $463 per server / month, indicative
For business-critical, multi-instance or regulated environments that want a senior DBA who knows their estate by heart.
€ 899per server / monthexcl. VAT, invoiced in euros≈ $1,042 per server / month, indicative
Side by side
Prices are per monitored server per month, excl. VAT, invoiced in euros; dollar amounts are indicative at the current exchange rate. Response targets are our standard values; scope and contract term are agreed per environment.
| Feature | Silver | Gold | Platinum |
|---|---|---|---|
| Price | |||
| Per monitored server, per monthexcl. VAT, invoiced in euros. USD indicative at 1 EUR = 1.16 USD | € 199≈ $231 | € 399≈ $463 | € 899≈ $1,042 |
| Monitoring & alerting | |||
| Automated monitoring of all instancesSQL Server, Azure SQL, Managed Instance | 24x7x365 | 24x7x365 | 24x7x365 |
| Availability, backup, job, disk and log-space alerts | ✓ | ✓ | ✓ |
| Blocking, deadlock and long-running query alerts | — | ✓ | ✓ |
| Always On synchronisation and failover alerts | — | ✓ | ✓ |
| Alert rules tuned to your estatethresholds, maintenance windows, noise reduction | Standard | Tuned | Tuned + reviewed quarterly |
| Alerts delivered to your teame-mail, Microsoft Teams, ITSM integration | ✓ | ✓ | ✓ |
| Human response | |||
| DBA response to critical alerts | Business hours | 24x7 | 24x7, priority |
| Response target, criticalfrom alert to a DBA working on it | Next business day | 1 hour | 15 minutes |
| Response target, non-critical | 2 business days | Next business day | 4 business hours |
| Named DBA who knows your estate | — | Primary | Primary + backup |
| Maintenance & proactive work | |||
| Daily automated health check | ✓ | ✓ | ✓ |
| Index and statistics maintenance reviewed | — | ✓ | ✓ |
| Patch and cumulative-update advice | — | ✓ | Advice + execution |
| Performance baseline and tuning | — | Baseline + advice | Proactive tuning |
| Capacity planning and growth forecasts | — | — | ✓ |
| Annual failover and restore test, documentedinput for your NIS2 continuity measures, directive art. 21(2)(c) | — | — | ✓ |
| Reporting & reviews | |||
| Monthly health and capacity report | ✓ | ✓ | ✓ |
| Review meeting with your IT lead | — | Quarterly | Quarterly + annual roadmap |
| Change requests and small improvements | Quoted separately | Quoted separately | Included hours, priority scheduling |
| NIS2 support | |||
| Incident summary after an on-call responsewhat happened, what we did and what we recommend, the next morning; input for your NIS2 reports | — | ✓ | ✓ |
| Auditable DBA account and quarterly access reviewseparate account for interventions, access list reviewed with you each quarter | — | ✓ | ✓ |
NIS2
NIS2 is the EU directive on cybersecurity for essential and important entities. The Netherlands has implemented it in the Cyberbeveiligingswet, in force since 15 August 2026. If your organisation falls under it, the law asks you to manage cyber risk, report significant incidents and keep the risks in your supply chain under control. As the supplier that monitors your SQL Servers, we are part of that chain. Every package follows the access and incident rules on our security page; Gold and Platinum add the on-call response, the records and the reviews that help your security officer with the measures below.
A confirmed security incident is reported to your named contact within 24 hours of confirmation, under every package. Gold and Platinum add an on-call DBA around the clock and an incident summary the next morning: what happened, what we did and what we recommend. That is technical input for your own NIS2 reports: the early warning within 24 hours and the notification within 72 hours of you becoming aware of a significant incident, and the final report within a month of that notification. Whether an incident is significant, and when your clocks start, is for you to decide, and you file the reports yourself. Escalation paths are agreed at intake; tell us there which deadlines apply to you. (NIS2 directive art. 21(2)(b) and art. 23)
Backup age per database, backup verification and the expiry of encryption certificates are monitored around the clock. Platinum adds a documented annual failover and restore test: a real check that you can recover, for your continuity plan. (NIS2 directive art. 21(2)(c))
Under every package, engineers use a named account with multi-factor authentication over TLS-encrypted connections, the monitoring login cannot read your table data, and access is withdrawn the day an engagement ends. Gold and Platinum add a separate DBA account for interventions that you can audit, and a review of the access list with you at each quarterly review. (NIS2 directive art. 21(2)(h), (i) and (j))
Patch level against the current cumulative update, new sysadmin members, failed logins and configuration drift are monitored. Gold gives patch and cumulative-update advice and Platinum also carries out the patching. For vulnerabilities in our own platform there is a responsible-disclosure procedure. (NIS2 directive art. 21(2)(e) and (g))
NIS2 asks you to manage the security risks in your supply chain, including your direct suppliers. Our security page describes how access, changes, people and incidents are handled, and we answer supplier questionnaires in technical detail, usually within a week. Where we process personal data for you we work under a data processing agreement, and where you require it under your NDA. (NIS2 directive art. 21(2)(d))
The monthly health and capacity report comes with every package. Gold adds a quarterly review with your IT lead, and Platinum an annual roadmap as well. They give you a recurring moment to go through the state of your environment and the measures you rely on.
NIS2 applies to your organisation, not to a monitoring package, and compliance stays your responsibility. This page is general information, not legal advice. We do not hold a certification of our own; see how we support your compliance. Whether your organisation falls under NIS2 and the Cyberbeveiligingswet is for you and your adviser to determine.
What we watch
A selection of the signals collected from every monitored instance. Thresholds are set per environment, not copied from a template.
Instance and database reachability, service restarts, Always On synchronisation state, failovers, listener health, cluster quorum.
Age of the last full, differential and log backup per database, backup destination free space, RESTORE VERIFYONLY results, encryption certificate expiry.
CPU, memory grants, page life expectancy, top waits, blocking chains, deadlocks, long-running and parallel queries, tempdb contention.
Disk and volume free space, data and log file growth, autogrowth events, VLF counts, tempdb, growth forecasts per volume.
SQL Agent job failures and overruns, SSIS and Data Factory pipeline status, replication latency, data-freshness of pipelines such as your Genesys extraction.
Failed logins, new sysadmin members, configuration drift, patch level versus current cumulative update, error-log severity 17 and above.
Common questions
Silver is € 199, Gold € 399 and Platinum € 899 per monitored server per month, excluding VAT. Three production servers on Gold therefore cost € 1,197 per month. The comparison table shows what each package includes.
Yes. On top of the monitoring, Platinum adds a dedicated senior DBA, patching, proactive tuning, capacity planning and an annual failover and restore test, so the day-to-day management of your SQL Servers sits with us. If you want DBA hours without a monitoring contract, see remote DBA.
A monitoring login with VIEW SERVER STATE and the minimum rights to read backup history and Agent job status. For Gold and Platinum, a separate DBA account for interventions, which you can audit. Connections run over your VPN, a jump host or our hardened gateway. How we secure access to your environment.
Our own monitoring platform built on native SQL Server telemetry: dynamic management views, Extended Events, Query Store and the error log. It integrates with e-mail, Microsoft Teams and common ITSM tools so alerts land where your team already works.
Yes. Azure resources are monitored through their own metrics and DMVs, with the same alert rules and the same on-call team as your on-premises instances.
Silver: your team is notified and we follow up the next business day. Gold and Platinum: the on-call DBA is paged, acknowledges within the response target, resolves or mitigates, and you receive an incident summary the next morning.
Yes, in the Gold and Platinum packages. An on-call DBA responds to critical alerts around the clock, with a response target of 1 hour on Gold and 15 minutes on Platinum. Silver gives you 24/7 automated monitoring, and a DBA follows up on the next business day.
Yes, in the Gold and Platinum packages, if your organisation falls under NIS2. They add an on-call DBA around the clock, an incident summary the next morning, an auditable DBA account, access reviews, patch advice or patching and, on Platinum, a documented annual restore test. Every package also follows the access and incident rules on our security page. Together that supports the NIS2 measures on incident handling, continuity, access control and vulnerability handling. Compliance itself stays with your organisation. Read what the NIS2 support covers.
Twelve months by default, monthly invoicing, priced per monitored server. Instances can be added or removed with one month's notice.
Get a quote
Send an estate overview, or let us run a discovery script that produces one, and you will have a proposal within a few business days.